Question 1

How quickly do you detect new negative content about our brand?

Accepted Answer

We monitor search results, review platforms, news, forums, and social channels for the terms that matter to you, and we set the frequency to the risk: daily for an active crisis, weekly for steady-state monitoring. You are alerted as soon as something material appears, so you can respond before it spreads rather than after a customer tells you.

Question 2

Can you spot reputation risks before they become a crisis?

Accepted Answer

Often, yes. Sentiment shifts, a spike in complaint-forum activity, or a journalist starting to ask around usually show up before the story does. We flag those early signals. What we cannot do is predict everything, and any agency claiming otherwise is selling you software marketing.

Question 3

Can you handle a live crisis?

Accepted Answer

Yes. Crisis work means a rapid assessment of what is spreading and where, a holding position and response you can publish, direct outreach to publishers and platforms, and escalation to legal counsel where the content is defamatory. The first 48 hours matter more than the following month, so call rather than email.

Question 4

How do you deal with negative search results and autocomplete suggestions?

Accepted Answer

For results, we pursue removal or de-indexing where a lawful ground exists and suppression where it does not, by building accurate content with enough authority to outrank the damaging page. Autocomplete is generated from search behaviour and the content behind it, so it is addressed at the source rather than switched off, and it fades over weeks rather than days.

Question 5

Do you handle long-term reputation rebuilding, not just takedowns?

Accepted Answer

Yes, and for most clients that is the larger half of the work. A takedown clears a page; rebuilding decides what fills the gap. That means accurate owned properties, legitimate press, review growth, and profiles that hold page one on their own merit.

Question 6

Do you provide a dashboard or software platform?

Accepted Answer

No, and we would rather be straight about it. FameNinja is a service, not a SaaS product. You get scheduled reports covering search positions, review movement, new mentions, and the status of every removal request in flight, plus a named person who answers the phone. If you prefer the data in your own format, we will send it that way.

Question 7

Can the reporting feed into our CRM or analytics tools?

Accepted Answer

We can export the tracking data so your team can load it into whatever you already use, and we are happy to work to a template your analytics team supplies. We do not sell an API product, so this is a data-sharing arrangement rather than a plug-in integration.

Question 8

Do you cover languages other than English?

Accepted Answer

Yes. We work across English and the major Indian languages, and we handle Gulf-region coverage in English and Arabic through partners. Regional-language news and review content is frequently where a problem starts, so leaving it out of scope is a mistake.

Question 9

Are we locked into a long-term contract?

Accepted Answer

No. Most work is quoted as a fixed price per case after a free audit, so you know the scope and the cost before anything starts. Where ongoing monitoring or content work makes sense, it runs month to month or quarterly and you can stop it.

Question 10

Is your pricing transparent?

Accepted Answer

Yes. Every proposal breaks down what is included, what is explicitly out of scope, and what any optional extra would cost. There are no success fees that appear later and no charges for work you did not agree to.

Question 11

What does reputation work typically cost?

Accepted Answer

It depends on how many URLs are involved, which platforms they sit on, and whether the route is editorial, legal, or suppression. A single-URL de-index request and a multi-platform rebuild are very different pieces of work. The free audit tells you which one you are actually looking at before you commit.

Question 12

Do you charge extra during a crisis?

Accepted Answer

Crisis response is included for clients on an active engagement. For a new client arriving mid-crisis we quote the emergency scope upfront, in writing, before we start. You will not receive a surprise invoice at your worst moment.

Question 13

What happens after I get in touch?

Accepted Answer

We ask for the links, the searches, or the reviews causing the problem. Within a couple of working days you get a free audit: what we believe can be removed, what has to be suppressed, the likely timeline for each, and a fixed price. If our honest view is that you do not need us, we will say so.

Question 14

How much of my time does this take?

Accepted Answer

Less than most clients expect. The heavy input is at the start, when we need documentation and the background to the case. After that we run the work and come back to you at decision points and for reporting.

Question 15

How often do you report?

Accepted Answer

Fortnightly during active work and monthly once things are stable, plus an immediate alert if something material changes. During a crisis it is daily. You can also just call your point of contact and ask.

Question 16

Do you support clients with audiences in more than one country?

Accepted Answer

Yes. We work primarily across India and the UAE, and we handle search results, press, and review platforms in other markets where the case requires it. Removal routes are jurisdiction-specific, so we tell you upfront which laws realistically apply to your situation and which do not.

Question 17

Do you work with individuals as well as companies?

Accepted Answer

Both. Corporates, D2C brands, hospitals, hotels, and startups on one side; founders, executives, doctors, lawyers, and private individuals on the other. Individual cases tend to be more sensitive and are handled by a smaller team for that reason.

Question 18

Can you create content in regional languages?

Accepted Answer

Yes. Suppression and rebuilding content is produced in the language your audience actually searches in, including Hindi and other major Indian languages, and Arabic for Gulf clients.

Question 19

Do you use fake reviews or any grey-hat tactics?

Accepted Answer

Never. We do not write, buy, sell, or trade reviews, we do not post from fake accounts, and we do not hack, bribe, impersonate, or manipulate ratings. Beyond being wrong, those methods get detected, get listings suspended, and create a bigger problem than the one you hired us for.

Question 20

Are your methods legal?

Accepted Answer

Yes. We work through platform policy, the IT Act and the IT Rules 2021, defamation law, DMCA, and Right to be Forgotten petitions, with legal counsel where a notice or filing is required. This page is not legal advice, and we will tell you when your case genuinely needs a lawyer rather than an agency.

Question 21

Do you help with legal takedowns and defamation claims?

Accepted Answer

Yes. We prepare the documentation, file platform and DMCA notices, and work alongside specialist counsel on defamation notices and court applications where the facts support them. Most of the value is in the evidence file, which is what makes a notice hard to refuse.

Question 22

Will you remove accurate reporting or genuine reviews?

Accepted Answer

No. Accurate journalism in the public interest and honest customer feedback are not things we try to erase, and we will tell you so in the first conversation. What we do instead is respond properly, address the cause, and build accurate content around it.

Question 23

Do we get a dedicated point of contact?

Accepted Answer

Yes. One strategist owns your case end to end, and the people who audited it are the people who run it. You are not handed to an account manager who has to relay everything to a separate delivery team.

Question 24

Is support available outside business hours?

Accepted Answer

For active crisis work, yes, including evenings and weekends. Routine queries are answered on working days. We would rather set that expectation accurately than advertise round-the-clock support and miss it.

Question 25

How quickly do you respond in an emergency?

Accepted Answer

Same day for anything urgent, and usually within a couple of hours during working time. For leaked intimate images or exposed financial data, call the number on this site rather than emailing, because those cases are won or lost on speed.

Question 26

How will we know the work is actually working?

Accepted Answer

We agree the measures upfront: position of the damaging URLs for your priority searches, how many were removed or de-indexed, review volume and average rating, sentiment across mentions, and the placements built. Those are reported against the baseline we took at the start, so the movement is verifiable rather than asserted.

Question 27

Do you guarantee results?

Accepted Answer

No, and no honest reputation firm does. Removal decisions rest with publishers, platforms, and courts, none of which we control. We commit to the route, the effort, and the transparency, and we tell you before you pay when we think removal is unlikely.

Question 28

How long does it take?

Accepted Answer

Platform reports and disputes typically take a few days to a few weeks. Google removal requests for personal data categories usually take 2 to 4 weeks for a decision. Suppression shows measurable movement in 4 to 12 weeks and settles over 3 to 6 months. Your audit gives a timeline for your case rather than these averages.

Question 29

Is the content you produce actually good?

Accepted Answer

It is written and edited by people, in your voice, for your industry, and it has to be genuinely useful or it will not rank and the work is wasted. You review and approve anything published under your name.

Question 30

Is my case kept confidential?

Accepted Answer

Yes. Every engagement operates under a non-disclosure agreement. We do not name you as a client, publish details that could identify you, or disclose who instructed us when we act on your behalf. Nothing goes into a case study without your explicit written permission.

Question 31

How do you protect the information I share?

Accepted Answer

Case material is shared over encrypted channels, access is restricted to the people working on your case, and we keep only what the work requires. Sensitive material such as leaked images or identity documents is handled by the smallest possible team and deleted once the case closes.

Question 32

Do you hold security certifications such as SOC 2 or ISO 27001?

Accepted Answer

No, and we will not imply otherwise. We are a specialist agency, not an enterprise software vendor. What we can tell you is exactly how your data is stored, who can see it, and how long we keep it, and we are happy to sign a data processing agreement your legal team drafts.

Question 33

Can you show case studies or proof?

Accepted Answer

We can share anonymised case summaries relevant to your situation: the problem, the route taken, and the outcome. We do not publish client names, because the clients who hire us are precisely the ones who do not want to be named. Any firm showing you named reputation clients is telling you how it treats confidentiality.

Question 34

How transparent is your process?

Accepted Answer

You see the plan, the target URLs, the route chosen for each, the notices filed, and the status of everything in flight. If a request is refused, you hear about it from us with the reason, not from a report three weeks later.

Question 35

What if you cannot help me?

Accepted Answer

We say so and we do not take the money. A meaningful share of the enquiries we receive end with us explaining that the content is lawful, accurate, and staying up, and that a suppression budget is not worth it for their situation. That conversation is free.

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